A parts only warranty only covers the cost of replacement components which fail due to manufacturer fault within the warranty period.
It is the buyers responsibility to engage an engineer to diagnose the fault and determine which parts are required to fix it. We would ask for a copy of their report (on their official headed job sheet), the serial number of the unit and confirmation of the part(s) required to make the repair. We would then pass this to the manufacturer to provide the parts under warranty for you.
For the warranty to be valid, all diagnosis and repair must be carried out by a qualified engineer.
All costs incurred for the engineer's visit and diagnosis will be payable by the buyer.
Should the fault be due to misuse (or anything other than technical failure), all costs incurred for replacement parts and engineer’s services will be payable by the buyer.
Parts and Labour (Full Warranty)
A parts & labour warranty covers the engineers call out charges as well as replacement components, within the warranty period providing the engineer deems the fault is due to a manufacturer fault causing breakdown or performance issues with your equipment.
A full warranty guarantees that if a product is found to be defective due to a manufacturer fault within the warranty period, it will be repaired at no cost to the buyer.
Upon engineer attendance, should any part(s) be found to be compromised due to misuse (or anything other than technical failure), costs incurred for replacement parts and engineer’s services will be payable by the buyer.
Back to Base
This type of warranty usually covers smaller pieces of equipment. Where there is a breakdown, equipment must be returned to the manufacturer for diagnosis and repair where applicable. Equipment may be collected and returned only from and to the original primary delivery address. Transport may be covered by the manufacturer but this will be confirmed during the warranty process. Where the fault is deemed to be due to misuse or anything other than technical failure, the customer will be liable to cover the cost of repair.
Warranty Types Explained
Written 8 months ago
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