If you experience a fault with your equipment get in touch with our customer service department as soon as possible, don't leave it until the problem gets worse. Our customer service team will determine the level of warranty cover you have on your equipment and whether you are within your warranty term. They or the manufacturer may be able to offer some troubleshooting that can be made that could potentially remedy the issue before calling out an engineer. If these checks have been made and the problem persists, our customer service team will be able to talk you through the process of warranty claims.